Wednesday, May 13, 2009

Boo on Dominos

UPDATE: I called the Dominos store in question and did a price inquiry. I was told the correct price for the pizza. Yay. Good to know that they did actually change what they were doing. I was taping the conversation at the time...just in case.
I still have not heard from anyone at the local chain or on the corporate level about the fact that I was overcharged $7 and my son was overcharged $7. I am sending the corporate person I talked to a link to this blog. We''l see what happens from there. At least they had some corporate responsibility.


Waiting for a reply from:
Dear Sirs and Madames,
One of your stores lies on the phone about the price of a large pizza with three toppings. They have over charged my in the past and I thought it was a clerical error. Recently they charged my son almost double the sale price. As I drove by the store today I called to check on the price and they lied about the price to me. I was sitting in my vehicle in front of the banner ad that listed a large 3 topping carry out for $8.99 the employee stated it would be $15.99. This is against federal bait and switch laws. This was not an employee error. This was the third time in a row it has happened. This time the employee tried to "upsale" me to a five topping pizza. This directive must have come from management. I am contacting the local district attorney to see what step my local government should take against the Dominos corporation if this is not remedied immediately.
Maybe I should contact Don Dare and his amazing stare.
EDIT: I did get a response from Dominos.

May 13, 2009
Dominos Case #: 634091
Dear XXXXXXXXXXXXXXXXX
Thank you for taking the time to contact the Domino's Pizza Customer Care Team.
I appreciate your comments and would like to apologize for this situation. I would also like to forward your concern to the Operations Director for your local store in order to have this matter taken care of, however, I need some additional information from you.
Could you please reply to this email at customercare@dominoscustomercare.com with the store's address and/or phone number, including the area code? Please make sure the customer case number listed in this email is in the subject line of your reply so we can promptly expedite your concern.
Thank you in advance for your response.
Sincerely,
James
Domino's Pizza Customer Care T.E.A.M.

EDIT:

And then...
May 14, 2009

123 Notgivingyoumyaddress

Knoxville, TN 37921
Dominos Case #: 634091
Dear Mr. XXXXXXXXXXX,
Thank you for taking the time to contact the Domino's Pizza Customer Care Team. As a valued Domino's Pizza customer, your comments are extremely important to us. I want to apologize for the situation you encountered at the Knoxville location. Domino's Pizza takes great pride in providing the quality products and service you have come to expect and trust every time you place an order with us.
Because your Domino's Pizza store is independently owned and operated, I have forwarded your comments to the franchise owner with the expectation that the franchisee will follow-up with you.
We appreciate the opportunity you have given us to address your concern and improve our operations. Again, thank you for taking the time to contact us. Your feedback is very important to us.
Our goal is to make every Domino's Pizza experience an enjoyable one!
Sincerely,
Michelle

Domino's Pizza Customer Care T.E.A.M.

Which is of course the corporate way of washing their hands...PC

2 comments:

  1. At the very least the should send you some coupons.
    Also, if they don't respond satisfactorily, you ought to post on all the review sites about this one, i know a lot of people will use google to find phone numbers of businesses and such and if right underneath their search result is a big one-star review and comment about how this domino's is a rip off, that might lose them some business.

    ReplyDelete
  2. I think so. Hopefully Digg, Fark or Reddit might pick up.

    ReplyDelete

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